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Welcome to the Intentional Care
On-Line Learning Community

From 1995 to 2003, Advocates Inc. and Patricia E. Deegan Ph.D. worked together to develop the Intentional Care Performance Standards. As the project evolved, we recognized that we had developed an important tool that helps to bridge the gap between the principles of recovery and empowerment, and the real-world application of those principles in everyday work. We realized it was a tool worth sharing with the larger community of mental health service providers.

We have always found that the richness of the Intentional Care Performance Standards emerges through our monthly discussion groups. Through the Intentional Care On-Line Learning Community we hope to expand that discussion to include a wide variety of program models and service agencies. Our vision is that through the On-Line Learning Community all of us can use, modify and expand the original Intentional Care Performance Standards, share our innovations in providing Intentional Care and ultimately improve our capacity to teach staff to support clients in the recovery process.

In addition, members of the Learning Community will have access to the archives that contain each step in the development of every Intentional Care Performance Standard. Access to the archives will allow a member organization to replicate any aspect of the development of a Standard in their agency. For example a member organization might want to know how their leadership team would rate items related to the standards on Professional Boundaries. That rating scale has already been developed by Advocates and could be easily downloaded and used by the member organization. Other archived materials include the original questions that went out to program staff and clients, the responses, supervisors rating scales, reports on supervisors rating scales and early drafts of the Standards.

Another central feature of the Intentional Care On-Line Learning Community is the work of five field sites that have piloted the Standards. These five field sites represent a broad range of program models. They have agreed to write about their experience with implementing, using and modifying the Standards. Their experience will then be posted on the website for use by the On-Line Learning Community. The five field sites are:

  • Village Integrated Service Agency - Long Beach California (an integrated service agency)
  • RISE (Recovery Thru Integration, Support & Empowerment, University of Arizona) - Tucson and Phoenix, Arizona (A supported employment program and education and training)
  • Riverbend Community Mental Health Center - Concord, NH (a multi-service agency including residential services)
  • Henderson Mental Health Center, Fort Lauderdale, FL (ACT teams)
  • Clubhouse of Suffolk - Ronkonkoma, New York (psycho-social service agency)

It is our expectation that the field sites will modify the standards and "make them their own". Members of the On-Line Learning Community will then have the opportunity to see how a program similar to their own, has used the standards. In time we would hope to add a second tier of field sites representing even more program models and types. When these sites post their revisions of the Intentional Care Performance Standards to the website, the learning community will become even more diversified.

Intentional Care Performance Standards and the On-Line Learning Community do not hold all of the answers to all of the questions we have about how mental health staff can support clients' recovery and empowerment. The Standards are not a substitute for peer support services and other systemic and programmatic changes that must occur if mental health systems are to truly support clients' recovery.

The promise of the Intentional Care Performance Standards and the On-Line Learning Community is to provide a tool and a forum to move our work one step closer to the Surgeon General's vision for mental health services: “We envision a future when everyone with a mental illness will recover, a future when mental illnesses can be prevented or cured, a future when mental illnesses are detected early, and a future when everyone with a mental illness at any stage of life has access to effective treatment and supports- essentials for living, working, learning, and participating fully in the community.” (Presidents New Freedom Commission, 2002). We hope you will consider joining us on our journey to learn how to better support clients in their recovery!

Click here for performance standard samples.

© 2001 Advocates Inc.