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Welcome to the Intentional Care Learning Community

  • If a client graduates from college and invites a mental health worker to a celebration dinner at his/her apartment, what should the worker do?
  • If a client won't shower, is it best to let them suffer the natural consequences of his/her choice?
  • If a client is making a self-defeating choice, what should a mental health worker do?
  • If a client asks a mental health worker if he/she has ever received mental health services, what should the worker say?
  • If a client offers a mental health worker a gift for Christmas, is it OK to take it?
  • If a mental health worker discovers that a client is a member of the same health club he/she belongs to, what should the worker do?
From 1994 to 2003 Advocates, Inc. and Patricia E. Deegan Ph.D. collaborated to find answers to these and many other questions that face mental health workers on a daily basis. We call our findings, Intentional Care: Employee Performance Standards that Support Recovery and Empowerment

“We envision a future when everyone with a mental illness will recover, a future when mental illnesses can be prevented or cured, a future when mental illnesses are detected early, and a future when everyone with a mental illness at any stage of life has access to effective treatment and supports - essentials for living, working, learning, and participating fully in the community.” (Presidents New Freedom Commission, 2002)

This website is dedicated to bridging the gap between the principles of recovery - choice, relationships, self-determination, empowerment - and our understanding of how to implement these principles in our day-to-day work with clients.

Intentional Care: Employee Performance Standards That Support Recovery and Empowerment is:

  • A set of standards and decision making tools that can be used by staff and supervisors to support clients' recovery A set of evaluation tools with which supervisors can assess employee performance in supporting clients recovery A set of competency tests through which supervisors can assess staffs' understanding of the Intentional Care Performance Standards A method for teaching staff to intentionally and purposefully use their relationship with clients to support recovery and empowerment A training tool that includes role-plays for staff to practice the Intentional Care Performance Standards
  • An on-line learning community where field sites have adopted and modified the Intentional Care Standards and posted their findings for you to review and integrate into your organization
  • A work-in-progress as Intentional Care Performance Standards are revised they are posted on this website and are available for you to download

Click here for free performance standard samples.

© 2001 Advocates Inc.